In an increasingly interconnected world, it is imperative to be able to confidently communicate with customers in their own languages. Therefore, any business exposed to overseas markets needs to source translation services. But buying translation services can be both a complex and resource intensive process. Fragmented spend and stakeholders with strong opposing views are some of the challenges companies buying translation services face. Once you have navigated those challenges, ensuring the selected translation agency delivers the promised business value is another challenge.
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The guide covers how to:
- take a strategic approach to buying translation services;
- ensure alignment with corporate strategy;
- establish your organisation’s spends on translation services and who the big spenders are;
- understand stakeholders’ perception of quality;
- collect supply market intelligence;
- develop a business case for the leadership team;
- engage with stakeholders and get their buy-in;
- ask translation agencies the right questions;
- streamline the translation process, add more value to it and take costs out;
- test the quality of translation work;
- manage change and communicate to ensure maximum end user adoption;
- manage service roll-out;
- prevent deal “leakage” to ensure benefits materialise;
- develop a long-lasting collaborative win-win supplier relationship;
- encourage continuous improvement; and
- assess when it’s time to re-tender.
Armand Brevig is the Managing Director of Procurement Cube. He speaks four languages and his diverse experience includes leading the procurement transformation of translation solutions for a global blue-chip organisation. Key benefits included total cost reduction through vendor consolidation and deployment of innovative technology, as well as risk reduction through application of consistent best practice processes.